Help Centre
Frequently asked questions
Everything about ordering, shipping, packaging, GST and customization from our Kishangarh marble workshop. Can't find your answer? Ask us on WhatsApp.
Ordering & customization
How do I place an order?
Add pieces to your enquiry list (the cart button at bottom-right) or message us directly on WhatsApp. We confirm the price, size and finish, then take a 30–50% advance to begin carving. The balance is due before dispatch.
Can I customize a murti — pose, size or face?
Yes — almost everything we make is carved to order. Send a reference photo on the Custom Order page and we'll quote for your exact pose, size, stone and finish (plain, hand-painted or gold-leaf shringar).
How long does a piece take to carve?
Small idols (9–12″) ship in 1–2 weeks. Medium murtis (18–36″) take 3–6 weeks. Large temple statues and home mandirs take 2–4 months depending on carving detail. We share progress photos on WhatsApp while your piece is being made.
Can I see the piece before it ships?
Yes. We send photos and a video of the finished piece for your approval before packing. You're also welcome to visit the workshop in Madanganj-Kishangarh.
Shipping & packaging
Step 1
Foam & cloth wrap
Every piece is wrapped in soft cloth, then 2–3 layers of EPE foam with corner guards.
Step 2
Wooden crate
Packed in a custom pinewood crate with sawdust / thermocol filling so the murti cannot shift.
Step 3
Insured transport
Shipped by surface transport (India) or sea/air freight (export), with transit insurance available on request.
How long does delivery take within India?
5–10 days after dispatch for most cities by surface transport. Large crates to remote pin codes can take up to 2 weeks. We share the LR/tracking number the day it leaves Kishangarh — track it on the Track Order page.
Do you ship internationally?
Yes — we regularly export to the USA, UK, Canada, Australia, UAE, Singapore and Mauritius. Sea freight takes 4–8 weeks; air freight 1–2 weeks. See the Bulk & Export page for details.
What if my piece arrives damaged?
Damage in transit is very rare with crate packing, but if it happens: don't accept a visibly broken crate without noting it with the transporter, send us photos within 48 hours, and we will repair, replace or claim insurance — at no cost to you.
Do you install home temples and large murtis?
Yes — installation is free for home temples within Rajasthan, and available at cost elsewhere in India. For large temple statues our team travels to site for unloading and installation.
Payment, GST & EMI
Which payment methods do you accept?
UPI (GPay / PhonePe / Paytm), bank transfer (NEFT/IMPS/RTGS), cash at the workshop, and international wire transfer for export orders. We share a GST invoice with every payment.
Is EMI available?
For orders above ₹50,000 we offer a simple instalment plan: 40% advance, 40% on completion photos, 20% on delivery. Card-based EMI can be arranged through our payment partner on request — ask on WhatsApp.
Is GST included in quoted prices?
Catalogue prices are indicative and exclude GST. Marble handicraft items attract 12% GST; your final quote on WhatsApp always states the GST-inclusive total. Export orders are zero-rated with proper documentation.
What is your refund / cancellation policy?
Ready-stock items can be cancelled before dispatch for a full refund. Custom carvings can be cancelled within 3 days of advance payment; after carving begins, the advance covers stone and labour and is non-refundable — but we'll always try to find a fair solution.